Baltimore Coffee and Tea Co., Inc.

Reviews about Baltimore Coffee and Tea Co., Inc.

• 5 / 5

  By Robert Stapf
  Great selections of coffee. Fresh baked goods. Helpful and pleasant employees. Will be back again soon.
  May 09, 2017
• 4 / 5

  By Brad Provencher
  Great selection and understanding of what they serve. Good for a quick order to go or to stop and sit awhile. I only wish it were a bit more secluded for quiet purposes, but can't blame them for the location as they stay busy. Worth the stop.
  December 30, 2016
• 1 / 5

  By DevilDog Doyle
  Was a customer since 2008. As par for retail, employees come and go, as do managers. We have known many employees and managers in the past eight years. Each year, the level of competence drops and customer service suffers.
  
  There was recently an issue with an order. The store manager did not handle the situation, the purchase was not complete, and upon stating how upset i was for making the 40 minute drive down, an employee scoffed and turned. I asked for someone to contact at the corporate office and was told to email Lisa.
  
  I called the other locations trying to locate Lisa and was given three different places she was. I was able to find the former store manager who was promoted to a "regional regional manager," left a message, and emailed her. We eventually talked and she apologized only for the order issue and not once addressed the behaviour of the employee.
  
  Whilst the coffees and teas are great (cannot eat their food due to food allergies but am told it's good), the customer service is horrible. We now place orders elsewhere.
  November 23, 2016